a71 Frequently
Asked Questions

The minimum age to register and play on a71 is 18 years. This is a strict policy with no exceptions. During the KYC verification process, a71 checks that all players meet the 18+ requirement. Any account found to belong to a person under 18 is closed immediately and any funds are returned to the verified payment method.

a71 requires a government-issued photo ID for account verification — a National ID card (NID), passport, or driving licence are all accepted. You may also be asked to provide proof of your payment method, such as a screenshot confirming your bKash or Nagad account matches the mobile number on your a71 profile. Verification is typically completed within 24 hours.

To reset your a71 password, click "Forgot Password" on the login page and enter the email address or mobile number linked to your account. a71 will send a password reset link or OTP code. Follow the instructions to set a new password. If you do not receive the reset message within a few minutes, check your spam folder or contact [email protected].

No — a71 strictly allows one account per person, per household, and per device. Operating multiple accounts is a violation of the Terms and Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you have accidentally created a duplicate account, contact [email protected] immediately to have the issue resolved without penalty.

bKash deposits on a71 are processed instantly in most cases — funds typically appear in your account balance within 1 to 5 minutes of completing the transaction. During peak periods or scheduled maintenance windows, it may take up to 15 minutes. If your deposit has not arrived after 30 minutes, contact a71 support at [email protected] with your bKash transaction ID.

Yes, a71 accepts deposits via Nagad, Rocket, and Upay in addition to bKash. The deposit process is the same for all mobile money methods — select your preferred service in the Cashier, enter the amount in BDT, and confirm through your mobile wallet app. All four methods support instant deposits with no additional fee charged by a71.

The minimum withdrawal amount on a71 is ৳500 for mobile money methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other Bangladeshi banks, the minimum withdrawal is ৳1,000. There is no withdrawal fee charged by a71, though your bank or mobile wallet provider may apply their own standard transaction charges.

Withdrawals to bKash, Nagad, Rocket, and Upay are processed within 1 to 3 hours of approval on a71. Bank transfers to Bangladeshi banks such as BRAC Bank, Islami Bank, or Sonali Bank typically take 1 to 2 business days. Withdrawal requests submitted on Bangladeshi public holidays may take slightly longer. a71 aims to process all withdrawal requests within 24 hours.

a71 does not charge any fees on deposits or withdrawals made through the platform. However, your mobile money provider (bKash, Nagad, Rocket, or Upay) or bank may apply their own standard transaction fees. We recommend checking your provider's fee schedule if you are unsure. Card transactions via Visa or Mastercard may also be subject to foreign transaction fees from your card issuer.

a71 offers a comprehensive range of cricket betting markets including match winner, series winner, top batsman, top bowler, total sixes, total fours, method of dismissal, first over runs, and live in-play betting. For BPL and IPL matches, a71 frequently adds special markets around Bangladesh Tigers players and local match conditions. All bets are settled in BDT.

All casino games on a71 use certified Random Number Generator (RNG) technology provided by reputable studios including Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming. These providers are independently audited for fairness by third-party testing laboratories. a71 does not alter game outcomes and has no ability to do so — the RNG is controlled entirely by the game provider.

Yes, a71 is fully optimised for mobile browsers on both Android and iOS devices. The entire platform — including cricket betting, live casino, slots, bingo, and crash games — is accessible via your mobile browser without downloading any app. The mobile experience on a71 is designed for players across Bangladesh, including those using budget Android handsets on 4G networks.

Return to Player (RTP) percentages on a71 slot games vary by title and provider, but most slots from Pragmatic Play, NetEnt, and Microgaming carry RTPs between 94% and 97%. The specific RTP for each slot is listed in the game's information panel. a71 only hosts games from providers whose RTP figures are independently verified and publicly disclosed.

Wagering requirements on a71 bonuses vary by promotion and are clearly stated in the terms of each offer. A wagering requirement means you must wager the bonus amount a specified number of times before winnings become withdrawable. For example, a 30x requirement on a ৳1,000 bonus means you must place ৳30,000 in total bets. Always read the full bonus terms before opting in.

Yes, bonuses on a71 have an expiry period that is stated clearly in the promotion terms. If the wagering requirement is not met before the expiry date, any remaining bonus funds and associated winnings are removed from the account. a71 sends reminder notifications as a bonus approaches its expiry. Check the Promotions section of your account for the status and remaining time on active bonuses.

Whether a bonus can be used on cricket betting, slots, live casino, or other games depends on the specific promotion terms. Some a71 bonuses are restricted to slots only, while others apply across sportsbook markets including BPL and IPL cricket. Promotion pages on a71 clearly list which game categories qualify for wagering contributions. Bets placed on excluded games do not count towards the wagering requirement.

a71 protects player data using industry-standard SSL/TLS encryption, secure data storage, and strict access controls. We do not sell or share your personal information with third parties for marketing purposes without your consent. Full details of how a71 collects, uses, and protects your data are set out in our Privacy Policy. You may request a copy of your stored data at any time by contacting [email protected].

To self-exclude from a71, go to Account Settings and select Responsible Gaming, then choose Self-Exclusion and your preferred duration: 6 months, 1 year, 3 years, or permanent. Self-exclusion takes effect immediately and cannot be reversed before the minimum term expires. For an urgent exclusion, email [email protected] with the subject line "URGENT — Self-Exclusion Request" and your account will be suspended within one hour.

Yes, a71 lets you set daily, weekly, or monthly deposit limits on your account through the Responsible Gaming section of your account settings. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour review period before it applies. Deposit limits on a71 apply across all payment methods — bKash, Nagad, Rocket, Upay, Visa, and Mastercard — uniformly.

If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, a71 encourages you to act immediately. Use the self-exclusion or time-out tool in your account settings, or email [email protected] to request an urgent account suspension. You can also set deposit and loss limits to regain control. a71's player protection team is available 24 hours a day, seven days a week to assist you confidentially.

You can reach a71 customer support by emailing [email protected]. The support team is available 24 hours a day, seven days a week, including Bangladeshi public holidays. For player protection and responsible gaming requests, mark your subject line clearly (e.g., "Self-Exclusion Request" or "Deposit Limit") to ensure your message is prioritised. a71 aims to respond to all queries within 2 hours Bangladesh Standard Time (UTC+6).